Effective therapeutic communication skills require.
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Types of Communication
Answer the following questions.
1. The grouping of gestures, facial expressions, and postures into nonverbal statements is known as ___.
☐ Clustering ☐ Kinesics ☐ Telekinetic ☐ Polygenic
2. A provider who stands over a client can be viewed as intimidating and assuming a position of ___.
☐ Gentleness ☐ Submission ☐ Superiority ☐ Compromise
3. Which of the following is most important regarding team communication?
☐ Collaboration
☐ Distraction
☐ Emailing all information ☐ Making assumptions
4. Which of the following is true about therapeutic communication?
☐ Specific and well-defined professional skills are required ☐ There is no influence by personal feelings of self
☐ It takes place only in verbal communication
☐ It does not change with culture
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5. What are the five Cs of verbal communication?
☐ Complete, clear, concise, courteous, congruent ☐ Complete, clear, concise, cohesive, courteous ☐ Correct, concise, concrete, complete, courteous ☐ Correct, clear, complete, courteous, congruent
6. Which of the following best defines effective listening?
☐ It is the passive part of communication, making it unimportant. ☐ It requires concentration and is very active.
☐ It comes naturally to most individuals and is the easiest part of ☐ It pays attention only to the spoken word
communication. 7. Match the element of the communication cycle with the example of the element.
A. Sender
B. Message
C. Mode
___. Decodes the message
___. Verification
___. Telephone, email, face-to-face
___. Begins the communication cycle
___. Content needing to be communicated
Influences on Effective Communication
Answer the following questions.
8. Who must provide release of information consent before patient information can be provided through email?
☐ Client
☐ Physician
☐ Patient Relative ☐ Office Manager
D. Receiver
E. Feedback
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9. Sam has a mental image of himself as being kind and empathetic, and is aware that his deep voice carries, so he tries to talk softly. What do you call this mental image?
☐ Self-esteem
☐ Self-control
☐ Talent
☐ Self- awareness
10. Communication using electronic media does not easily evaluate which of the following.
☐ Cultural diversity ☐ Nonverbal cues ☐ Listening skills
☐ Content credibility
11. Describe the types of people who could serve as role models. 12. List five examples of genetic factors.
a. b. c. d. e.
13. Define the “four selves within us”.
TYPE OF SELF
DEFINITION OF TYPE OF SELF
Ideal Self
Public Self
Real Self
Critic Self
Reflection
Reflect on what you have learned this week to help you respond to the question below. You may choose to respond in writing or by recording a video!
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14. Pretend for a moment you are a receptionist in a skilled nursing facility. You’re expecting a new resident, Mr. Rodriguez, to arrive at the facility this afternoon. He is an 85-year-old gentleman who is coming for several days of rehabilitation prior to being released to his home. His wife, age 82, is awaiting hip replacement surgery and walks with a cane. You happen to look out the glass door to see the taxi pull up and you see Mr. Rodriguez and his wife are in the car. The taxi driver does not get out of the car to open the door for his passengers. You observe their struggle to exit the taxi.
a. What do you think the admit and his wife are feeling at this point?
b. Describe what action you would take in this circumstance.
c. Explain what kinds of skills you would be demonstrating by taking this action