There are three types of option for structuring sla
Asked by admin @ in Business Studies viewed by 850 People
There are three types of option for structuring SLA. One of them is?
Hardware
Technology
Multilevel
Multivalued
Answered by admin @
Answer:
ITIL focuses on three types of options for structuring SLA: Service-based, Customer-based, and Multi-level or Hierarchical SLAs. Many different factors will need to be considered when deciding which SLA structure is most appropriate for an organization to use
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