Best describes one of the purpose of service analytics

Asked by admin @ in Computer Science viewed by 1684 People

ITIL Question:

Which of the following statements BEST describes one of the purposes of Service Analytics?
1) Service Analytics is useful to restore normal Service Operation as quickly as possible in case of an incident
2) Service Analytics is a means for automating simple and routing tasks and interactions
3) Service Analytics is useful to model existing components and services to the higher level business services
4) Service Analytics is a means to ensure proper funding for the delivery and consumption of services

Answered by admin @


Answer:

Service Analytics is a means for automating simple and routine tasks and interactions. ... Service Analytics is useful to model existing components and services to the higher-level business services.


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