Application for gas transfer from one place to another

Procedure for Indane Gas transfer within the same city

If the customer is shifting his or her residence to another location in the same city, the connection transfer can take place as follows:

The customer has to visit his or her current Indane distributor with the SV (Subscription Voucher) that was given by the distributor to the customer on possession of a new connection.

The distributor is to be informed of the change in the address and the SV is to be submitted.

If the current Indane distributor of the customer does not serve at the new address, a Transfer Termination Voucher (TTV) containing the customer’s new address will be provided.

This document serves as an official record that the customer has shifted his or her address of residence and fulfilled the legal obligation of informing the LPG supplier.

Next, the customer has to take the TTV, DGCC booklet and new proof of address to the new Indane LPG supplier near the new area of residence.

The new distributor will process the TTV into a new Transfer Subscription Voucher (TSV) and will also generate a new consumer number, which can be used for all future LPG related activities.

The updated details of your new address and consumer number will be updated in the DGCC booklet.

It’s important to note that if the customer is shifting residence within the same city but there is no need to shift the distributor, all the customer needs to do is to update the KYC at the current distributor to reflect the change in address. The same cylinder and pressure regulator can be used that was given at the time of registering the first connection.

Process to transfer Indane Gas connection to a different city

If the customer is shifting his or her residence to a new location in a different city than the one in which he or she is currently registered, the steps to be followed are:

The customer has to surrender all the Indane gas equipments at the distributor in addition to stating his or her reason for shifting out of the city.

The distributor will collect and log these items, and prepare a Termination Voucher (TV) and refund the deposit the customer had paid initially at the time of taking the connection.

The service agent at the distributorship will update the customer about the location of the nearest Indane distributor in your new city.

The customer has to take the Termination Voucher to the new Indane distributor and submit it in exchange for a new Subscription Voucher and new consumer number which will be provided. It has to be used for continuing the LPG refilling services.

The new distributor will assign a new cylinder and pressure regulator to the customer under the new consumer number and services will resume as earlier.