How does categorization of incidents assist the incident management practice
Asked by admin @ in Business Studies viewed by 306 People
How does categorization of incidents assist the "incident management" practice?
Answered by admin @
Answer:
Some factors that influence incident categorization include the urgency of the incident and the severity of its impact on users or the business in general. Classifying and categorizing IT incidents helps identify and route incidents to the right technician, saving time and effort.
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